Everything at a glance
Your booked room is available for you from 14:30 (2:30 pm) on the day of arrival.
If you wish to check into your room before 14:30 (2:30 pm), please let us know in good time. Depending on the desired arrival time, additional charges may apply for an early check-in.
You can check in at the hotel flexible and independently at any time at our check-in kiosk, online at the hotel webseite or the link you have received and create your key card upon arrival.
You can also check in at the hotel late or at night. If you arrive after 21:30, please request your PIN code for check-in access by e-mail on the day of arrival. You will find more details on your booking confirmation.
If you have not yet provided us with your registration details when making your reservation, you can easily enter them at the check-in kiosk or online and - if your stay has not yet been paid for - also make payment by credit or debit card and in case of online check in we accept PayPal, too.
In case of loss of the key card, it is possible to generate a replacement card at the check-in kiosk even outside opening hours. However, this service is only available if all the registration data was entered correctly at the check-in. We reserve the right to charge a service and expense fee of 5.00 EUR for lost key cards.
For this reason, we recommend that you check in online or at the check-in kiosk and complete the booking there with your personal data.
On the day of departure, we kindly ask you to leave your room by 10:00 a.m. at the latest.
There are three options for your check-out:
1. You check out conveniently at the kiosk. There you can also specify the address / company address you want on the invoice and we will send you the invoice by e-mail. If there is still an outstanding amount to pay, you have the option of settling it at the terminal with your credit or debit card.
2. You use our quick check-out service. You will find the necessary forms and envelopes on each floor next to the lift.
In both cases, please drop your key card into the black check-out box next to the exit.
3. During our information service hours, you can also check out at our front office and hand in your key card.
Access to our high-speed WiFi network Avaneo Hotels is free of charge for you.
To use the guest WiFi, simply select the Avaneo Hotels network. By clicking on Get Started, you will connect your device to the Avaneo guest WiFi.
We will gladly accept your letter and parcel post for the duration of your stay. Please be sure to include your full name on all items::
Avaneo Hotel Marktredwitz
c/o (Your full name as stated in the booking)
Industrieallee 6
D-95615 Marktredwitz
If items continue to arrive with us for you after your departure, we will be happy to forward them to you for a refund of the charges.
There are a total of three terraces at your disposal. Our terrace at the main entrance and the terrace at the back of the building are open when the weather is suitable. Please keep to the times of the night's rest (22:00 - 06:00).
Weather permitting, you are welcome to use the roof terrace on the top floor. Please refer to the notice board on the ground floor to find out if and when it is open.
Fires, naked lights and barbecues are not permitted on the terraces or in the entire outdoor area. The outdoor area and the terraces are under video surveillance.
Our information desk is open from Monday to Thursday from 08:00 to 12:00 and from 17:00 to 21:00. From Friday to Sundayand on public holidays, the information desk is open from 08:00 to 12:00.
There are plenty of free, video-monitored parking spaces directly at and around the hotel.
Bicycles and e-bikes can be stored free of charge up to a certain number by prior arrangement. No liability is accepted for damage or theft.
Two parking spaces are available for electric cars directly at the charging station. We ask for reservation when booking. A charging cable must be brought along.
The authorisation card for the charging station must be collected from the information desk during opening hours. The card can be returned by dropping it in the check-out box.
In case of loss of the charging card, 250 EUR will be charged.
All rooms are bright, spacious, efficient and furnished to a high standard. The luxury extra-long beds by COCO-MAT are made exclusively of natural materials and were all handcrafted. The raised box spring beds with integrated pillow menu ensure a restful sleep to start the new day well.
In addition, all rooms have functional LED lighting, optimally placed power sockets with USB port, intelligent room control, desk with reading lamp, power socket incl. USB port, smart TV, bathroom with rain shower and WC, hairdryer, high-quality towelling, care products from sustainable production and much more. The Long Stay Deluxe rooms are additionally equipped with a refrigerator, tea and coffee station, microwave, cutlery and crockery.
There is no minibar in the rooms. However, drinks and snacks are available around the clock in the refrigerator, at the coffee station or in the vending machine.
The heating and air conditioning of the entire building is provided by an intelligent and sensor-controlled component or concrete core activation system. An integrated forced ventilation system ensures regular and complete air exchange at all times, even when the windows are closed.
Our bathroom ventilation system is equipped with an intelligent sensor that automatically activates after 2 minutes of activity in the bathroom. The ventilation then runs for 12 minutes before turning off again. However, if the bathroom is re-entered within these 12 minutes, the 12-minute runtime restarts.
For reasons of climate and environmental protection, we have deliberately dispensed with an artificial and enviromental-damaging air conditioning system. We are happy to provide fans for hot summer days.
The entire building envelope consists of purely natural building materials, such as wood and wood fibres. This regulates the air humidity to a natural and healthy level in interaction with the room control and forced ventilation.
The lighting in the room and at the beds can be switched independently of each other by simply operating the toggle switches.
The bathroom is equipped with a presence and motion detector that also controls the room. When you enter the bathroom, the light switches on automatically and switches off again three minutes after you leave the bathroom.
If the automatic light control does not respond, please press lightly on the button on the motion detector with the green dot to switch the light on and off again.
Our Scandinavian windows can be opened outwards. This technology has the advantage that in normal weather conditions a certain exchange of air can always take place, even when the window is closed, and in windy weather the window closes better than a conventional window due to the pressure from outside.
Since the window sash only opens outwards, it is equipped with a child safety lock. To open the window inside the child safety lock, please unhook the hooks and push the window outwards. To open the window completely, the window sash must be removed from the child safety lock (see instructions in the bottom corner of the window).
Daily room cleaning is included in all rates. Only our Long Stay Special includes a modified cleaning cycle.
From a stay of at least 2 nights, you are welcome to make use of our offer of waiving room cleaning with our "Green Button". We reward your commitment - for the sake of the environment - with a voucher card or discounts on our Bistro and NATURE cosmetics offer.
To take advantage of the offer, simply press the "Green Button" next to the mirror in the bathroom until the latest 7 a.m. to waive the cleaning of your room.
Pets are welcome to stay with us. Please note that we have only a limited number of "pet rooms" available. If these are already occupied, it is unfortunately not possible to accommodate you with pet. Therefore, please indicate already at the time of reservation that you wish to travel with pet. Only one pet is allowed per room. Dogs up to a shoulder height of 60 cm are welcome. Larger animals cannot be accommodated. We are pet and dog owners ourselves. However, there are unfortunately people who do not want to follow "rules of the game" and so we were forced by the behavior of some guests sadly to massively restrict this service. We sincerely ask for your understanding.
For the final cleaning we charge a one-time service fee of 18 EUR per room/animal.
Please be considerate of other guests and understand that pets cannot always be accepted in the public areas.
For unregistered pets we charge a final cleaning fee of 50 EUR and reserve the right to terminate the accommodation contract immediately and without notice.
Thank you for your understanding and cooperation.
All rooms are non-smoking rooms. Smoking is prohibited in the rooms and in the entire building. To smoke, please leave the building only through the entrance on the ground floor.
The escape doors on each floor are alarm-protected and trigger an alarm every time they are opened. We will have to charge you for any costs incurred by unauthorised opening (security service, police and fire brigade).
The same applies to non-observance of the smoking ban in the rooms or inside the building. In this case, we charge 250 EUR for ozone cleaning.
Our rooms are virtually allergen-free. The entire furnishings, including the beds, are made of mainly natural and easy-to-clean materials. Due to the special composition with natural rubber, our beds incl. blankets and pillows are also ideally suited for allergy sufferers.
All rooms have a SMART TV set. You can view a current channel list directly on the device or call it up here »
Slippers (for a small fee), sewing utensils, shoeshine kit, shoehorn, toothbrush, toothpaste, plasters, toiletries, shaving kit, etc. are available at the information desk during opening hours.
Country code Germany: +49
Rescue service | Fire brigade: 112
Police: 110
Medical on-call service: 116 117
Fichtelgebirge Hospital: (0 92 31) 80 90
Am Schillerhain 1-8
D-95615 Marktredwitz
Marien Pharmacy: (0 92 31) 51 60
Kolping Street 2
D-95615 Marktredwitz
Our establishment has been recognized as a First Class Hotel by Northstar, thanks to its comprehensive range of services, modern amenities, comfortable public areas, and versatile meeting and workspaces.
We all travel for different reasons and many of us would agree that one of the best things about travel is having new and unique experiences. Because people, culture, history, wildlife and scenery play such important roles in our travel experiences, protecting and supporting these things should be at the heart of every tourism and travel organisation, and every traveller.
