Everything at a glance

1. Basic provisions on the observance of human rights
1.1 Child labor and young workers
1.2 Forced or compulsory labor and human trafficking
1.3 Harassment
1.4 Non-discrimination

2. Working conditions
2.1 Wages and benefits
2.2 Working hours
2.3 Freedom of Association and Assembly
2.4 Occupational health and safety

1. Basic provisions on the observance of human rights

Avaneo Hotels are aware of their responsibility towards society and act accordingly. We recognize the joint responsibility of the company and our employees for the common good. For this reason, we are committed to the United Nations Universal Declaration of Human Rights and actively advocate its observance. We therefore have a zero tolerance policy towards the use of child labor, forced or compulsory labor and human trafficking, as well as harassment and discrimination. Should a violation of any of the following regulations by one of our employees or business partners become known, immediate and immediate termination or dissolution of the employment or business relationship will follow.

1.1 Child labor and young workers

Child labor is not tolerated by us. We do not employ children under the age of 15 or young people who are required to attend school full-time, in accordance with the statutory age restrictions set out in the Youth Employment Protection Act. Exempt from this are student internships or other company internships during full-time compulsory schooling that support the child's development. When employing adolescents and young employees, we also pay particular attention to compliance with statutory regulations on working hours, rest breaks and hazardous work. This includes prohibiting any activities that are classified as hazardous and could endanger the young employee's physical or mental health and development.

1.2 Forced or compulsory labor and human trafficking

Any activities in our work environment are carried out by our employees voluntarily and without coercion or threat of punishment. This includes not destroying, concealing or confiscating employee identification documents (e.g., ID card, passport or residence permit) or denying or obstructing access to them, unless applicable law requires such action. Furthermore, we ensure that no fees or other charges are demanded from prospective employees in the hiring process by us and any existing partners. We also ensure that all employment relationships are based on a written contract and that the terms of the employment relationship have been explained in a language well understood by the employee when necessary. With the help of these measures, we try to contribute to the complete prevention of forced labor, bonded labor, involuntary prison labor and slavery or human trafficking, which should not be used by any company and are strictly condemned by us.

1.3 Harassment

We respect and protect the dignity of our employees and treat them with respect. We are committed to ensuring that all employees can work in a work environment free from sexual, psychological and physical harassment. Harassment of employees is therefore strictly prohibited. This includes harsh or inhumane treatment, including sexual harassment, sexual abuse, corporal punishment, mental or physical coercion, or verbal abuse of employees, as well as threats of such treatment. If treatment in such or similar form by one of our employees or business partners becomes known, immediate and immediate termination or dissolution of the employment or business relationship will follow as already explained.

1.4 Non-discrimination

We provide equal opportunities for all employees and, as a matter of principle, do not tolerate any kind of discrimination based on ethnic origin, national and social origin, gender, religion or belief, political opinion, disability, age, sexual identity or membership in an employee organization, as well as on any other grounds. Medical testing or physical examination of an employee or potential employee for the purpose of discrimination is not permitted in any situation. When necessary, accommodations will be made for religious practices within reason.

2. Working conditions

Productivity and humanity together are indispensable for sustainable corporate success. The economic success of our company can only be ensured through and with our employees. For this reason, the following regulations apply.

2.1 Wages and benefits

Wages, salaries, social benefits and other claims arising from the employment relationship (e.g. paid sick days, sick leave or vacation days) are settled directly by us in accordance with the statutory regulations after the end of each pay period. Overtime is remunerated in accordance with the agreed regulations (usually the employment contract, otherwise the Working Hours Act). A pay slip containing adequate information to verify the remuneration for the work performed for each pay period shall be prepared for each pay period and handed over to the employee. For the use of temporary or outside employees, the appropriate legal rules and regulations shall apply.

2.2 Working time

We ensure that the applicable working time regulations are complied with. This includes ensuring that the actual working hours correspond to the contractually agreed working hours. Any overtime worked beyond this is done by the employee on a voluntary basis and should not exceed a working week of 48 hours maximum (60 hours maximum in exceptional situations). We also ensure that our employees have at least one day off every seven days and that laws and regulations on maximum working hours and vacation time are observed.

2.3 Freedom of association and assembly

We respect the right to freedom of association and collective bargaining of our employees as well as the right to form interest groups. We grant our employees the right to safeguard their interests on the basis of national legislation. Where applicable, this includes collective bargaining autonomy. An employee may not suffer any disadvantages as a result of being a member of a trade union.

2.4 Occupational safety and health

The protection of our employees is our top priority. For this reason, we have established extensive regulations for occupational safety, which are regularly trained. Personal protective equipment is provided by us and is freely accessible to every employee. General protective devices such as fire alarms and emergency exits as well as protective devices for machines are available in accordance with legal regulations. Emergency instructions and exercises are carried out annually. We also ensure that all necessary permits and licenses, as well as inspection and test reports, are in place and up to date. For further information on occupational health and safety, please refer to the guideline on occupational health and safety.

Health and safety are top priorities.

Health and safety is a top priority for our entire team.

Our approach

We firmly believe that every accident is preventable. That is why we work proactively to continuously improve health and safety conditions for all employees, contractors. We reduce risks as early as possible by conducting hazard analyses in the workplace. We monitor vulnerable areas and take appropriate measures to mitigate risks. Through an external partner, we also provide counseling, medical care and preventive health care for all employees.

Responsibility

All employees and managers are responsible for compliance with health and safety policies. We involve our contractors in our health and safety programs to increase their awareness of our mutual responsibility. We want to ensure that no one is put at risk, whether an employee, guest, service provider, supplier or contractor. However, when incidents or operational disruptions do occur, we have processes in place, as outlined in our standard operating procedures, to help us best manage these incidents and ensure the safety of our employees, guests and partners. The goal is to initiate the appropriate emergency and damage repair measures as quickly, accurately and promptly as possible.

Technical infrastructure

Our technical facilities, including our catering facilities, have been designed, built and are operated in accordance with the latest guidelines on occupational health and safety and in line with the latest information and safety technology. We have established on-site control mechanisms and regularly evaluate our safety engineering procedures to reduce risks. We believe that our proactive approach and compliance with legal and regulatory requirements continuously improve our risk management and reduce risks.

Training

Raising awareness of health and safety issues is a priority for us. Therefore, our employees, are regularly trained to recognize hazards, discuss accident risks and avoid incidents. Our safety culture is based on promoting a shared sense of responsibility to prevent behavior-related accidents.

We are fully committed to the gender-responsive protection of children and young people from all forms of violence. It is our responsibility and duty that we as a company, as well as all people and partner companies who work for us and possibly on our behalf, do not harm, abuse, or perpetrate other forms of violence against children and young people or expose them to any form of violence.

We promote approaches, policies and age-appropriate environments that address the specific safety needs of children and young people and are considerate of their diverse identities. We do not tolerate unequal treatment, discrimination or exclusion and actively work against it.

We ensure that all who work for or with us understand and can take responsibility for their safeguarding role. In line with our understanding, we support the active involvement of children and young people in their own protection. We keep out those who pose a risk to children and young people and take strict action against anyone who perpetrates violence against children or young people and is within the scope of this policy.

Implementation of the Child Protection Policy is monitored by our entire team. Together we promote the practical implementation of our standards and are in exchange with the district child and youth welfare office.

Our entire team is committed to protecting children. All staff members are committed to child protection in both their professional and personal lives. Each member of the team is required to report suspected cases immediately to the responsible office in the district office for rapid clarification. We examine specific cases of violence against children or young people perpetrated by employees, partners or guests for legal consequences. The top priority is always to protect and help the children and young people concerned.

The surrounding towns, communities as well as the companies located there form the foundation of our business activities at the hotel location Marktredwitz.

For this reason, we support associations, events and initiatives that are committed to social, charitable and educational purposes in the regional environment. We also support international projects which complete and support our sustainability concept.

Our donations and sponsoring strategy is essentially aimed at achieving the greatest possible benefit in the respective area of support with the funds used and to support projects that are in line with the values and interests of the company.

Local actors, associations and connections are given the opportunity to use our premises for events free of charge. With all regional companies we have concluded company contracts at special conditions in order to strengthen the business location and thus also to secure jobs and create new ones. Secure jobs also create more social engagement, as the local associations have an increase in members.

Close cooperation with the municipal tourist office and the tourism center completes our commitment and creates an optimal setting for local artists and traditional events.

Collaboration with local artists, museums and leisure providers takes place both guest-related and in the form of jointly developed travel arrangements.

Our mission is to guarantee guests a hotel experience with the highest level of professionalism. Thanks to the unique location and the special characteristics of our pilot hotel project, we meet the needs of our guests at the highest level and win the trust of guests, investors and partners with incomparable services. It is a special concern of ours to always keep an eye on social change and the tasks of our time. Our core competencies lie in the development, operation and management of a future-oriented hotel concept as well as the increase in efficiency of the operational processes. The highest priority is to provide the guest with optimal services at all times, such as maximum sleeping comfort, a clear and coherent room concept and a place to relax and enjoy. Ecological and economically sustainable results with the aim of generating a large number of regular guests are also a high priority.

Our goal is not to compete with the giants of the hotel industry. It is more important for us to maintain contacts with our loyal guests, investors and partners, to recognize individual needs and to always act accordingly. We always keep an eye on the ever-growing demands of our guests and the changes and trends in the travel industry, paying special attention to quality and details. Innovation and honest hospitality and true sustainability are the principles to be upheld. Individuality and trend awareness are components with which we convince. Modern technology does not exclude human interaction here. Rather, the technology serves to have more time available at and for the guest.

Uniqueness

Hedonistic sustainability: joy, pleasure, enjoyment and pleasure in beautiful things without renunciation. But still conserving resources and acting sustainably, ecologically.

Improving the efficiency of our employees through sustainable workplace design and work training for a forward-looking hotel industry.

Business goal

Our guests, investors, employees and partners benefit together with us from the success of a new generation of hotels and become our ambassadors.

Customer orientation

We align all activities, developments and services with the demands of our guests, because our success depends on the satisfaction of our guests. Ecological and economic concerns play a far-reaching role in this.

Expertise

To meet the expectations of our guests, we must improve our expertise every day through education and training, knowledge sharing and curiosity.

Social competence

Through our way of dealing and communicating with each other, in form and content, we convey transparency, clarity and respect to our guests, employees, investors and partners. The fair remuneration of employees and fair-trade purchased products are a matter of course.

A short portrait

Who we are? We are a dynamic, internationally active company in the economic sector Travel & Hospitality. For almost 30 years now, we have been working in worldwide teams in project development and hotel management. In cooperation with renowned network partners, hotel groups, developers and leaders in the industry, we manage existing portfolios of hotels and tourism companies, among others. Within the framework of international developments and strategies in the travel & hospitality industry, we support sustainable hotel and tourism concepts and we are committed - not least through our own project developments - to continuous improvement and constant innovation in the accommodation and travel industry. Together with numerous partners, we have already developed hotel concepts that have become very well established in national and international markets.

We set ourselves the goal of optimally coordinating all processes along the entire value chain. A lean corporate structure makes it possible to concentrate fast and precisely on the wishes of the guests and to strengthen the bond to the customers. The feel-good factor and the safety of the guests as well as the employees are always in the focus of our company.